Expedock has been a game changer for us. They got us setup and onboarded in less than a month. We tried out other outside solutions but none of them could deliver the same accuracy and speed that Expedock provided. Building our own internal solution would have taken months and hundreds of thousands of dollars. 

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With Expedock, we were able to focus our resources to key parts of the business and be confident that process would be delivered. They already understood the freight side of the business and could quickly articulate the core scope of the problem we were trying to solve. 
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They are a trusted partner and we are already looking to expand our partnership with them through enhancements on our current solution.

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We’ve had a fantastic onboarding experience with Expedock. I have tried numerous offshoring solutions in my previous companies. Expedock has managed to outperform all of them and has exceeded my expectations. 

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Their AI, combined with the team's deep expertise in our systems, facilitated a rapid ramp-up. The agents assigned to us have been excellent, and Expedock has effectively ensured that backup support is equally competent. Communication across all teams has been smooth and efficient. 

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Thanks to Expedock, we’ve been able to scale up much faster than we could have managed locally.

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Expedock dashboard is a great tool that provides us with visibility about our performance, data, and trends. In one place we have everything that we need for further analysis.

Using a dashboard, we have numerous ways to check our KPIs. The interface is intuitive and easy to navigate. Also, it is highly customizable, so we can raise specific requests and the Expedock team will do it for us.

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We left our previous technology provider because their development speed was very slow to cover everyday use cases critical to freight. With Expedock, they cover all our important use cases from being able to audit a statement of account to reconciling against accruals in Customs files.

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As an accounting team, it used to take 3 days to reconcile a monthly statement from our Pier Pass Vendor or Forwarding Agent against what’s been posted in the system. Then, Expedock came in and automated reconciliation for both Shipment and Brokerage Files. They are the only technology provider who can review the same document & audit against 2 or more Cargowise modules.

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Now our import and brokerage operators can focus on customer service because we're not chasing after them for invoice entry and reconciliation.

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Because Expedock saves my customs and import team 10-15 hours a week, we can now focus on learning new regulations, customer service & troubleshooting, and expediting billing.

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Having Expedock helps us differentiate ourselves from our customers because our team can focus on what they do best. My superstar team is now superhuman with Expedock.

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Some of our freight operators cry from the amount of data entry and rote work, and now they cry from joy when they see Expedock process a 38-page commercial invoice at 99.97% accuracy.

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After 2 years with Expedock, our business has grown significantly because we could re-invest all of our savings from data entry into sales and customer service.

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We hired new sales reps and re-focused our operations teams on customer service.

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They are amazing technology providers!

Expedock helped us gain visibility on our margins upon billing and pay our vendors on time. With Expedock, we no longer lose trucking capacity due to late vendor payments.

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Unlike other solutions, Expedock is able to extract and process all my payable invoices from Day 1 at 99.97% accuracy. All I need to do is to forward my documents to them.

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Expedock saved our company. We would have not survived the pandemic without them. We were able to enter and reconcile 3000 invoice line items in week 1. Expedock helped us save 500K USD in OPEX that we were able to re-allocate to growing our business.

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We love that Expedock required much less set-up from our side. We now embed Expedock into our workflows and are looking for ways to increase projects with them so we can grow our business without adding headcount.

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The most important thing I love about Expedock is our communication between each other as partners. Jeff, Austin, and Therese from their operations team work closely with us to automate our processes from import to domestic accounting and freight operations.

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We tried a software-only provider before, but they were not able to process live files after months of trying to get onboarded. Hence, we reached out to Expedock. We were onboarded to Expedock within a month, and they cover all the use cases we need!