The onboarding process spans approximately one month and is structured as follows:

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Week 1: Interviews and Hiring

Week 2-3: Expedock Induction and Orientation

Week 4: Client-Specific Training

Absolutely! We can facilitate individuals working across two time zones, ensuring coverage within the standard 8-hour working schedule. We'll collaborate closely to determine the optimal headcount to meet your requirements.

Expedock’s technology allows us to track and measure performance. Any instances of overutilization or underutilization will be promptly flagged, and we'll work with you to implement effective solutions.

Our team operates entirely remotely, leveraging an advanced activity tracking system to gauge both AI and human resource efficiency.

Each function within our service offerings demands distinct skill sets. For instance, Operations and AP necessitate different expertise, making it impractical or costly to consolidate roles. However, for closely related or nonspecific roles, we can explore the feasibility of amalgamating responsibilities into a single position.

Our replacement process is swift. Each team maintains a buffer — a pre-trained individual ready to step in as needed. Additionally, we're equipped to handle unforeseen circumstances such as sick leaves or emergencies with minimal disruption.

There is no minimum requirement. Whether you need just one person to support your operations or a larger team, we can accommodate your needs.

The setup fee encompasses the expenses associated with recruitment, training, equipment, and onboarding for each staff member. This fee is a one-time flat rate per staff member.

In the event of contract termination, we request a 90-day notice to facilitate a seamless transition. This timeframe allows for the settlement of team-related matters and ensures a smooth handover process for both parties.