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Frequently Asked Questions
How does Expedock work?
Expedock AI can extract and reconcile any unstructured data and post data directly onto any TMS (Transportation Management System).
All you have to do is forward your documents to Expedock and we will take care of the rest!
What makes Expedock different from other similar products?
Expedock enables
- Consistent accuracy of 99.7%
- High flexibility when exceptions occur
- Labor savings of 30-80% because your staff can be reallocated completely to higher-value tasks such as customer service and sales
How do you ensure 99.97% accuracy?
Our human-in-the-loop service can verify AI outputs to ensure 99.97% accuracy from Day 1.
Our team trains the AI, not yours.
How long will it take our team to learn to use the AI tool?
Unlike other SaaS only solutions that require your team to train the AI and learn the tool, there's no learning curve for you to use Expedock. We help you save your time so that your team can focus on higher priority tasks such as customer service and sales.
What are your automation products?
Here are all the workflows that we can automate:
- Accounts Payable Automation
• FCL AP Invoices
• LCL AP Invoices
• Monthly Statements (SOA)
• Customs Files
- Shipment and Consol Creation and Amendment
• For import documents
• For export documents
- Commercial Invoices and Packing Lists Entry
- eDocs Classification and Uploading
What is required from us to integrate with Expedock?
We need to be able to receive data from your TMS so that we can flag discrepancies, check for existing shipments, and generally find the right records to modify or upload attachments to.
- For Cargowise users: we either need your e-adaptor to send XMLs to our server, or you could provide us with access to your Cargowise read-only database.
- For non-Cargowise users (custom TMS, Shipthis, Magaya, etc.): we need a test environment so that we can send test data and modify as necessary. We may need documentation and/or resources to answer our questions about the technical details of the system we’re integrating.
- We need to be able to send data to your TMS via an API.
- We need a test user account so that we can replicate how an end user would see the effect of our integrations as closely as possible.
Ready to Automate Your Freight Processes?
Let Expedock handle the hard work so that you can reallocate your staff time to higher-value tasks such as customer service, sales, collections, payments, and billing.
Talk to an Expedock Consultant
Let us help you optimize business processes and deliver unrivaled customer experience to your clients.