Digital BPO
Offshore your freight operations to Expedock's BPO powered by AI
Outsource complex tasks requiring human expertise and gain full visibility on their productivity with our analytics.
Trusted By Air, Ocean, Import, and Export Freight Forwarders Globally
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Tasks We Automate
We automate several tasks to optimize your business processes
Import & Export
Accounting & Bookkeeping
Sales Support & Customer Service
Sales Development
What Makes Us Different
100% visibility, swift onboarding & pre-built automation included
The Expedock Digital BPO Advantage
We provide you a visibility dashboard to track the performance of our team members.
Optimize task management with real-time overviews
Easily track the status, deadlines, and priority levels of each of your BPO team’s tasks to ensure nothing slips through the cracks and deadlines are consistently met.
Boost employee productivity with live KPI and SLA monitoring
Our dashboards provide real-time insights into the product, showing accuracy, output, and time utilization per individual or per team.
How It Works
How Expedock Digital BPO Works
STEP 1
Recruitment
2-3 WEEKS
STEP 2
Induction & Orientation
1 WEEK
STEP 3
Client-Specific Training
1-2 WEEKS
STEP 4
Post Training Support
2 WEEKS
How We Got Here
Our Story
2019
Founded as a technology company in San Francisco
2021
Built software for the largest and best supply chain businesses
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Present
We realized that there are certain processes that cannot be automated, so we offer our managed services
Customer Success Stories
What Our Customers Say About Us
Frequently Asked Questions
What does the onboarding process look like?
The onboarding process spans approximately one month and is structured as follows:
Week 1: Interviews and Hiring
Week 2-3: Expedock Induction and Orientation
Week 4: Client-Specific Training
Can we source people to work across different time zones?
Absolutely! We can facilitate individuals working across two time zones, ensuring coverage within the standard 8-hour working schedule. We'll collaborate closely to determine the optimal headcount to meet your requirements.
How will we know if our staff are being utilized?
Expedock’s technology allows us to track and measure performance. Any instances of overutilization or underutilization will be promptly flagged, and we'll work with you to implement effective solutions.
Do you have an office?
Our team operates entirely remotely, leveraging an advanced activity tracking system to gauge both AI and human resource efficiency.
Can we source one person to handle multiple functions?
Each function within our service offerings demands distinct skill sets. For instance, Operations and AP necessitate different expertise, making it impractical or costly to consolidate roles. However, for closely related or nonspecific roles, we can explore the feasibility of amalgamating responsibilities into a single position.
How quickly can you replace people who leave?
Our replacement process is swift. Each team maintains a buffer — a pre-trained individual ready to step in as needed. Additionally, we're equipped to handle unforeseen circumstances such as sick leaves or emergencies with minimal disruption.
Do you have a minimum requirement of staff sourced?
There is no minimum requirement. Whether you need just one person to support your operations or a larger team, we can accommodate your needs.
What does your setup fee cover?
The setup fee encompasses the expenses associated with recruitment, training, equipment, and onboarding for each staff member. This fee is a one-time flat rate per staff member.
Do you have a lockout period?
In the event of contract termination, we request a 90-day notice to facilitate a seamless transition. This timeframe allows for the settlement of team-related matters and ensures a smooth handover process for both parties.
Talk to an Expedock Consultant
Let us help you optimize business processes and deliver unrivaled customer experience to your clients.