I’m Freya, your ocean freight AI agent.

I manage your e-mail inbox, coordinate with your service partners, respond to your customers, and execute documentation & back-end office tasks.

I work hand in hand with Freight Operators from Expedock to verify my work and execute tasks I can’t do.

Here is how our email automation works

Sample use cases in this video are automating classification of e-mails, track and trace responses, assignment of work based on operator, quote generation based on e-mail inquiry.

Freya was trained on 5 years of servicing Ocean Forwarders

25,000+

process templates

100,000+

case-specific business rules

10,000,000+

freight documents

Trusted by air, ocean, import, and export forwarders - including 4 of the top 20 logistics companies in the world

I work across different freight milestones

Whether it’s coordinating with carriers, resolving exceptions, or optimizing workflows, I make sure each milestone is completed efficiently, so your logistics run like clockwork.

Origin milestones

PO management

I monitor & track purchase orders from your consignees & coordinate shipment readiness alongside data reconciliation.

Booking and pick up

I coordinate pick up at the origin warehouse and execute the booking of the right sailing schedules with the ocean carrier of your choice.

Export coordination

I coordinate with the seller, truckers, ocean carriers, and customs to ensure the smooth movement of documentation & goods.

Emailing for rates

I ask for rates from your truckers and ocean carriers for a spot price or choose from an existing rates sheet based on the details of the goods.

Destination milestones

Track and trace

I crawl the web to check on the latest update of your shipment.

Import clearance

I extract data fromcommercial invoices & packing lists then recommend the HS Code Classification to help brokerage teams

Pick up and delivery

I coordinate schedules to guarantee on-time pick-ups and deliveries, keeping everything on track.

Payables and invoicing

I ask for rates from your truckers and ocean carriers for a spot price or choose from an existing rates sheet based on the details of the goods.

This is what I can do for you across milestones

How I keep your inbox organized

Automated email classification in your Outlook inbox

Every email you receive will be automatically classified into folders so you can easily locate them and action top priority emails.

Surface emails from irate customers

Using sentiment analysis, I label emails and floats urgent emails from your customers. I can classify by e-mail subject, body, sender, and attachments.

Analyze email attachments

I can read attachments from email and put them in relevant folders for easy reference.

Refine classification over time

I continuously learns from your inbox, refining its classification to become more accurate and efficient with every email you receive.

With an organized inbox, I help you accomplish more effortlessly.

Payable invoice automation of posting & reconciliation

I extract invoices data, matches them with purchase orders, and updates your accounting system seamlessly. Reduce manual data entry, minimize errors, and accelerate financial workflows.

Automated response for customer inquiries on shipment status

I will refer to your TMS data and reply to customer emails about shipment whereabouts.

Quotation requests classification and coordination

I instantly detect and categorize incoming quote requests, extract key details, and route them to the right team or system.

Automated freight quote generation and follow-ups

Automatically gather missing details and draft accurate quotes so your team can focus on winning more business.

Automated shipment registration, consol creation, and amendments

I capture shipment details, register them in your system, and effortlessly manage updates or modifications.

Automated email drafts for human review

I generate context-aware email drafts for freight teams, enabling faster responses, reduced manual effort, and consistent communication with human review.

I work as paired unit with an Ocean Freight Operator from Expedock to ensure 100% processing accuracy.

I ask my Expedock human to review my work and execute actions that may not be possible by me yet.

With my Freight Partner from Expedock, we can give you Y% cost savings.

Expedock is building more automation products that I can access and use.

With each new tool, I can handle tasks faster, reduce errors, and adapt to the ever-changing demands of logistics. These innovations ensure I stay ahead of the curve, optimizing workflows and delivering even greater value to your supply chain.

Ready to try Freya?

Experience the power of AI in freight. Try Freya today.

Talk to an Expedock Consultant

Fully Managed Staffing Solution, Freight BI and Analytics, and End-to-end Automation

Talk to an Expedock Consultant

Let us help you optimize business processes and deliver unrivaled customer experience to your clients.